运营与供应链管理:理论与实践
英宗宏 教授

Email: ericying@mail.sju.edu.tw

 

课程大纲

《运营管理》,是关于制造业和服务业有关运作和供应链管理的比较完整、具有实际操作意义的论著。本书紧紧围绕战略、全球供应链、服务运营三个主题,对运营工具、技术和实践进行论述,力图全面系统地吸收当代生产运营管理的各种新思想、新理论、新方法,以反映运营管理领域的最新进展和发展趋势。

 

与很多现有教材不同的是,本书以一个全新的形式开始,将针对服务运营15年来的教学经验和研究展示给读者。每一章都有服务的例子植入,作为基础内容,而不是像10年前的生产运营教科书那样仅仅是作为附属部分。本书选择美国运通公司作为其中一个案例贯穿整个教材,就是为了强调服务运营管理的重要性。

课程的基本原理 –运营管理

技术进步降低了全球之间的沟通和旅行障碍,也降低了自由贸易的障碍。因此,在全球环境下研究运营和供应链管理非常重要。为此,本书试着给出了一些全球不同地区的企业及实现全球化运营的企业的例子,贯穿全书的几个案例企业都是全球运营的典范。

 

此外,为了增强读者的学习兴趣,本书在行文上也具有独到之处,如:每章开始都罗列几个学习目标,和章末总结相互对应;每章开始都有一个开篇案例,多数是关于家乐.氏、索尼、美国运通这三个典型公司的,用以形象地说明本章的几个主要原则;对于各章中每一个关键定量技术,在该章都包括与之相对应的应用案例和分步解答过程;还设计了运营管理最佳实践和运营管理技术等栏目,以举例说明运营管理实践最好、最有效的公司和技术应用较好的公司或企业;此外,在每章末都包含了一个案例作为结束,该案例可以作为课堂讨论和应用工具使用。

 

从组织结构上,全书分为三个部分。第一部分为战略运营管理,对企业各单项运营活动(即生产、服务、物流、采购)如何影响企业成败进行了阐释,包括运营与供应链战略、质量管理和新产品开发。第二部分为工具与战术问题,包含了一系列深度探讨几种日常运营管理必不可少的工具、方法和概念的章节。这一部分考察运营的核心原则,包括产品设计和分析、库存管理(包括预测、独立需求和非独立需求)、项目管理以及质量改进工具。第三部分为扩展型企业,从精益企业、技术与集成供应管理以及全球供应链与服务集成三个方面对运营管理的新进展进行研究。

评量

课程评量如下:

上課出席和参与         30%

案列分析和问题讨论     30%

期末作              40%

 

 

 

运营管理ISBN978-7-111-39275-0

作者(美)威廉·史蒂文森(Willian J.Stevenso

 

 

课程时间表

第一节

l   绪论

l   运作战略

第一章 ~ 第二

第二节

l   全面质量管理

l   6Sigma质量革新战略

第三章~第四章

第三节

l   控制技

l   项目管理

第五章 ~ 第六章

第四节

l   预测

l   产品与服务设计

第七章~第八章

第五节

l   生产过程设计

l   制造业和服务业选址

第九章 ~ 第十章

第六节

l   生产和服务设施布置

l   工作设计与作业测量下篇 动作系统控制

第十一章 ~ 第十二章

第七节

l   生产和服务总计划、

l   独立需求库存管理

第十三章 ~ 第十四章

第八节

l   物料需求计划

l   准时化生产系统

第十五章 ~ 第十六章

第九节

l   生产与服务作业计划

l   供应链与物流管理

第十七章~第十八章

第十节

l   企业资源计划参考文献后记

第十九章

 

Operations and supply chain management
Dr. Ying Zonghong

Email: ericying@mail.sju.edu.tw

COURSE DESCRIPTION

 

Boyer's breakthrough text meets today's student and instructor's needs and redefines the marketplace. He understands the importance of striking a balance by creating a book that does an even better job at covering the core concepts while also providing customers with a new product that fully addresses and approaches this course area from today's teaching and learning perspectives and actual business practices. The three unifying themes throughout the book are Strategy, Global Supply Chain, and Service Operations. Strategy will serve as an overarching framework and will be used in each chapter to present students with an alternative approach to specific challenges.

 

Boyes uses examples from non-US companies and/or organizations in each chapter to incorporate Service Operations in the book. He shows that even some of the largest manufacturing companies today have extensive service activities such as customer support and product development. The Global Supply Chain theme will allow students to see how products move through different companies and countries with Boyes' use of real world examples throughout his text. Students will benefit from the robust supplements package and Boyes' motivation to use technology as a primary ingredient in his text.

Expected Outcomes

1. Apply concepts associated with effective work design to suggest tactics for enhancing work performance in organizations.

2. Apply theories and concepts of decision making/problem solving to develop strategies/design effective systems in these areas.

3. Apply theories and concepts of motivation to develop strategies for improving work performance.

4. Apply theories and concepts of leadership to develop strategies for improving work performance.

5. Apply theories and concepts of change to develop strategies for improving work performance.

6. Apply theories and concepts of goal setting, feedback, and conflict management to develop strategies for imp4roving organizational communication.

7. Apply theories and concepts from the behavioral sciences to develop strategies for effective teamwork.

Learning is the responsibility of both the instructor and the students.  Student performance will be assessed in several ways during the semester..

Accessibility

Students with disabilities or special needs are asked to inform the instructor as early as possible in the term in order to facilitate accommodation.

Grading

Class grades will be examined and given in the following manner:

Class Attendance and Participation 30% 

Case study and Question Discussion 30%

Final Report  40%

 

 

 

 

Operations and supply chain management
Dr. Ying Zonghong

 

COURSE TIMETABLE

One

l  Introduction

l  operation strategy

Chapters 1 & 2

Two

l  total quality management

l  6 Sigma quality innovation strategy

Chapters 3 & 4

Three

l  quality control technology

l  project management

Chapters 5 & 6

Four

l  forecast

l  esign products and services

Chapters 7 & 8

Five

l  production process design

l  manufacturing and services location

Chapters 9 & 10

Six

l  production and service facilities layout

l  work design and work measurement system to control the next action

Chapters 11 & 12

Seven

l  total production and service plant

l  independent requirements inventory management

Chapters 13 & 14

Eight

l  material requirements planning

l  just-in-time production system

Chapters 15 & 16

Nine

l  production and service work plan

l  supply chain and logistics management

Chapters 17 ~Chapters 18

Ten

l  enterprise resource planning references postscrip

Chapters19

Class Project and Assignments

Detailed instructions for the project and out of class assignments will be given to you in separate handouts.

 

Academic Integrity

All students are expected to observe the rules and regulations of the college.  Please refer to your student handbook for specific details.  Ethically appropriate behavior is expected from all students.  Students who violate the College’s code of ethics and/or other academic policies, will be referred to the appropriate disciplinary body

 

Accessibility

Students with disabilities or special needs are asked to inform the instructor as early as possible in the term in order to facilitate accommodation.

 

Examinations

Grades are based on 3-5 problem sets for each chapter. The problem sets count 60% and the assignment count 40% of your grade. Problem sets must be submitted by email to ericying@mail.sju.edu.tw  as a word attachment. Please: use your student ID as the name of your homework file so that I do not receive 10 files all called "homework1"

 

Professor: Dr. Ying Zonghong

E-mail: Email: ericying@mail.sju.edu.tw